Sales Manager

Job Title: Sales Manager

Location: Edgware, HA8 7EB

Salary: OTE £75k + (uncapped commission)

Job Type: Full-time, Permanent. Monday to Thursday, 10am – 7pm & Friday 10am – 5pm.

The Role:

We are seeking an experienced, driven, and people-focused Sales Manager to lead and develop our high-performing call centre sales team. This role is ideal for a confident leader with a proven background in call centre management, who can inspire performance, drive conversions, and foster a positive, target-driven culture.

As Sales Manager, you will take ownership of team performance, ensuring agents effectively manage a high volume of warm and hot leads while delivering outstanding customer experiences. You will play a pivotal role in coaching, mentoring, and motivating your team to consistently exceed sales targets and maintain high-quality client interactions.

This is an excellent opportunity for a passionate and results-oriented individual who takes pride in developing others, improving processes, and delivering measurable outcomes. You will oversee day-to-day call centre operations, monitor KPIs, and ensure all activity aligns with business objectives and compliance standards.

Building and maintaining strong relationships with both clients and external partners will be key, ensuring every customer journey is handled professionally, empathetically, and efficiently. You will also lead by example—demonstrating excellent communication, active listening, and a customer-first mindset.

Working within a fast-paced outbound sales environment, you will ensure your team thrives under pressure, remains motivated, and consistently delivers exceptional results while supporting one another to achieve both individual and collective goals.

Essential Requirements:

• Proven call centre management experience
• Must live within a commutable distance to Edgware (HA8 7EB)
• Demonstrable experience using Salesforce (or similar CRM systems) in a sales environment
• Strong data analysis skills, with the ability to interpret performance metrics and drive improvements
• Proven experience training and onboarding new starters within a previous sales role, with evidence of successful outcomes
• Excellent sense of urgency with the ability to prioritise tasks and meet deadlines in a fast-paced environment
• High level of attention to detail, ensuring accuracy across reporting, processes, and customer interactions
• Strong organisational and time management skills
• Effective communication and leadership abilities, with experience managing and motivating teams

Who Are We?

National Claims is a client management company based in Edgware, Greater London. We specialise in supporting individuals with non-fault accident claims, clinical negligence cases, and housing disrepair matters. Our mission is to guide clients through their legal journey, connecting them with specialist law firms best suited to their needs.

Key Responsibilities & Skills:

• Lead, manage, and develop a team within a call centre sales environment
• Drive team performance against sales targets, conversion rates, and KPIs
• Monitor call quality, compliance, and data accuracy in line with business standards
• Coach and mentor team members to improve performance and customer engagement
• Ensure accurate data capture and clear case documentation
• Deliver exceptional customer service standards across all interactions
• Communicate effectively across multiple channels (phone and email)
• Manage workloads, prioritise tasks, and optimise team productivity
• Maintain strong compliance awareness and mitigate risk to the business
• Encourage persistence and consistency in sales follow-ups and pipeline management

Personal Attributes:

· Strong leadership and team development skills

· Highly motivated with a results-driven mindset

· Passionate about delivering exceptional customer service

· Confident communicator with a strong telephone presence

· Ability to inspire, engage, and influence others

· Organised, proactive, and resilient in a fast-paced environment

· Collaborative approach with a focus on team success

Benefits:

· Base salary of £50k, with on-target earnings of £75k - year 1

· Pension Scheme

· Monthly incentives and performance rewards

· Team social events and nights out

· Uncapped commission structure

· 30 days holiday (including bank holidays)

Please click APPLY to submit your CV for this role.

Candidates with the relevant experience or job titles of: B2B Sales, Area Sales Manager, Regional Sales Coordinator, Field Business Development Manager, Account Manager, Key Account Manager, Sales Development, Sales Coordinator, Sales Coordinator, Sales Team Lead, Business Development Lead, Sales Controller, Direct Sales, Account Sales Consultant, Sales Account Specialist, Key Sales, Business Developer, Senior Sales, Business Development, Sales Development, Business Development Lead, Business Development Specialist, may also be considered for this role.